Computer illiteracy

Scene: Mum is on the phone talking to someone about the latest health product. The person is trying to relay a website address to my mum.

Mum: Yes we have Google. 

Mum: What is forward slash? *writes out forward slash because she doesnt know the symbol*

Me: Mum, Google isn’t something you ‘have’, its something you USE. The forward slash looks like this: / 

Mum: What if its facing the other way?

Me: THEN ITS A BACK SLASH!